Eftelya Group – Website Policy (FAQ / Questions & Answers)

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1. About Digital Packages

Q: What packages can I purchase?
A: Our website offers five different digital packages. Each package includes a specific combination of services and materials.

Q: What happens after I purchase a package?
A: Once your purchase is completed, your phone number is registered in our system and our team will contact you via WhatsApp. All packages are digital and are activated immediately after purchase.

Q: Can I request a refund for my purchased package?
A: Refunds or cancellations are not available after the digital package has been delivered. Please review all package details carefully before making your purchase.

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2. Personal Data & Privacy

Q: How is my personal data used?
A: Your data is used solely to provide the purchased service and to communicate with you via WhatsApp or other agreed channels.

Q: Is my data shared with third parties?
A: Yes, but only with trusted third parties necessary for service delivery — such as payment processors or communication platforms.

Q: Do you use cookies?
A: Our website currently does not use cookies.

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3. Copyright & Content Usage

Q: Can I share my purchased package with others?
A: No. All packages and materials are the intellectual property of Eftelya Group and are intended for personal use only.

Q: Can I copy or distribute the content?
A: Copying, distributing, or sharing the content with third parties is strictly prohibited.

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4. Website Use & Responsibility

Q: How should I use the website?
A: The website must be used only for legitimate service access and purchasing. Activities such as spam, virus distribution, or illegal use are prohibited.

Q: Who is responsible for technical issues?
A: Eftelya Group is not responsible for technical issues, interruptions, or data loss. Services are used at the user’s own risk.

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5. Legal Terms & Disputes

Q: What happens in case of a legal dispute?
A: All legal disputes are subject to the laws of the Republic of Bulgaria.

Q: How can I submit a complaint or request support?
A: For any questions or complaints, please contact us at:
📩 Email: [email protected]
🌐 Website: luxefteliagroup.com
📞 Phone / WhatsApp: +359 898 349 429